Service Charters

The Judiciary of Zambia is on a quest to improve its service delivery in order to effectively and efficiently administer timely and impartial justice to all without fear or favour.  In order to improve the quality of its service delivery to Court users and other interested groups, the judiciary is endeavoring to be more transparent, accountable and engaging with the members of the public through open communication channels and through information dissemination of its operations.

These Service Charters are, therefore, designed as an information kit for the High Court , Subordinate Courts and Small Claims Courts’ users, particularly those who institute and pursue proceedings in person. It is not intended to be exhaustive but highlights the significant aspects in the practice and procedure of the Court as it relates to such Court users.  We are, however, hopeful that other Court users will find the Charters useful.